Privacy Policy

UptopFlow LLC ("UptopFlow," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or engage our services, how we use it, and the choices you have. By using this site or contacting us, you agree to the practices described here.

01 Information We Collect

We collect information you provide to us directly and a limited amount of information automatically when you use our website.

Information you provide

• Contact details you submit through our forms or by email — such as your name, company, role, email address, and any message content.
• Information you share during a consultation, engagement, or engineer interview, including details about your facility and existing documentation.

Information collected automatically

• Basic technical and usage data such as IP address, browser type, device information, pages visited, and referring URLs, collected through standard server logs and analytics.

02 How We Use Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Scope, deliver, and support documentation and operational-readiness engagements.
• Communicate with you about projects, schedules, and follow-ups.
• Operate, maintain, and improve our website and services.
• Comply with legal obligations and protect our rights.

03 Confidential and Facility Information

Documentation, drawings, procedures, and operational details you share with us as part of an engagement are treated as confidential. We use this material only to deliver the agreed scope of work and we do not sell or disclose it to third parties except as required to perform the engagement or as required by law. Specific confidentiality terms are governed by the agreement between UptopFlow and your organization.

04 How We Share Information

We do not sell your personal information. We may share information only in these limited circumstances:

• Service providers who help us operate our business (for example, email, hosting, or scheduling tools), bound by appropriate confidentiality obligations.
• Legal requirements, when disclosure is necessary to comply with applicable law, regulation, or valid legal process.
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to this Policy.

05 Data Retention

We retain information for as long as needed to provide our services, maintain project records, and meet legal, accounting, or reporting obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.

06 Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

07 Your Choices

• You may request access to, correction of, or deletion of personal information we hold about you.
• You may opt out of non-essential communications at any time by contacting us.
• You can adjust your browser settings to limit cookies and similar technologies, though some site features may not function as intended.

08 Third-Party Links

Our website may link to third-party sites or platforms (such as LinkedIn). We are not responsible for the privacy practices of those services and encourage you to review their policies.

09 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected on this page.

10 Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at ecalo@uptopflow.com. UptopFlow LLC is based in Fairfax, Virginia.